Telford Lifecare & Village
photos: operator / Village Guide
Retirement living · Merrilands, New Plymouth

Telford Lifecare & Village

Heritage Lifecare Villages Limited · New Plymouth · independent living, rest home, hospital and palliative care
Life Score
31
Basic
Capital Back
25
the money ↓
See what life here is like — then weigh what it means for your family further down.
The village

Life here

Telford Lifecare & Village welcomes you into a warm, light-filled community in the heart of New Plymouth's Merrilands. Whether you're seeking independent living or need rest home, hospital, or palliative care, Telford adapts as your health needs change. Residents enjoy a vibrant social life—from happy hour and indoor bowls to gardening and crafts—all supported by a caring team who make you feel at home.

Your home

Living options

Living Options

Telford offers independent villas and units, plus rest home accommodation with standard and premium room choices. All rooms feature nurse call systems, WiFi, ensuites, and views onto sheltered courtyards or landscaped gardens.

Independent villas
Independent units
Rest home standard rooms
Rest home premium rooms
Nurse call system
WiFi
Ensuite bathrooms
Living options
A day in the life

What living here is actually like

Life at Telford is active and social, with a full calendar of activities and services designed to keep you engaged and well.

Activities & Services

Residents enjoy board games, happy hour, gardening, crafts, and indoor bowls. The village van is always ready for outings. Specialist services include hairdressing, podiatry, spa treatments, and SKY TV access.

Board games
Happy hour
Gardening
Crafts
Indoor bowls
Village outings van
Hairdressing
Podiatry
Spa treatments
SKY TV
Always something on
On your doorstep

Facilities & services

Landscaped gardens
Sheltered courtyards
Hairdressing salon
Podiatry services
Spa treatments
Activity room
Dining facilities
WiFi throughout
Peace of mind

Care for life, on site

If your health changes, you won't have to leave the place you know. Telford Lifecare & Village offers these levels of care on site:

IndependentRest homeHospitalPalliative care
✓ Registered nurses · 24/7 care staff · Podiatry · Respite care · Palliative care
Care and community
Where it is

Setting & neighbourhood

Telford Lifecare & Village is nestled in Merrilands, New Plymouth, surrounded by beautifully landscaped gardens. The location is ideal for those who value convenience—you're just a short walk from Merrilands shopping centre where you'll find all the essentials. The light, bright design and peaceful garden setting create a welcoming environment that feels like home.

Interested?

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Now the practical part

The money — what comes back to your family

You've seen why you'd love it. This is the part most families only discover at the exit statement — so we put it in plain sight. Every figure is from the village's own filed Disclosure Statement.

Capital Back score
25
Capital-unfriendly · #466 of 520
Better than 10% of NZ villages — yet the market median is just 46. The sector is tough.
Deferred fee
30%
charged on your entry price
Your share of capital gain
0%
operator keeps 100% of any uplift
Time to get capital back
not enough resales disclosed
Fees after you leave
Continue
charged until the unit resells
Before you sign, get independent eyes on the contract.An ORA-review lawyer or independent financial adviser — never paid by any operator — checks what it really means for your family.
⚖ Get independent advice →
How the 25 is built

Nothing hidden — every component

The Capital Back score is a transparent weighting of five filed terms — you can see exactly where this village wins and loses.

Move-in fee you don't get back Deferred Management Fee — weighted 30%
30% deferred fee — lower is better.
25
Share of capital growth Capital gain to resident — weighted 15%
0% — the operator keeps any resale uplift.
0
Fees stop when you leave Weekly fees on exit — weighted 15%
Fees continue until the unit resells.
0
Interest if repayment is slow Interest on delayed capital — weighted 10%
Interest is payable if capital is returned late.
100
The filed terms, in plain English

What the Disclosure Statement actually says

Every operator uses different words for the same thing — we normalise them so you can compare like with like.

%

Deferred Management Fee

30%

Accrues over your first 3 years, charged on the entry price.

Market: median 30%; only 16% of villages charge under 25%.

Capital gain

0% to the resident

Any increase in the licence value at resale is kept entirely by the operator.

Market: just 8% of NZ villages share any capital gain.
!

Fees & interest on exit

Watch this

Weekly fees continue until the unit resells, and interest is payable if your capital is returned late.

Market: 220 of 520 villages keep charging weekly fees after you've gone.
Before you sign the ORA

The reckoning usually arrives too late

  • You're buying a licence to occupy, not the home — you can't sell, rent or borrow against it.
  • A large deferred fee is gone within a few years, whatever the unit later sells for.
  • Your family carries the risk of how long resale takes — and the operator's ability to pay.
  • None of this is hidden — it's all in the Disclosure Statement most people sign without reading.
Have someone independent read it first

We'll connect you with a retirement-village review lawyer or independent financial adviser — no operator pays to be here.

Request an ORA review → Talk to a financial adviser